Terms and Conditions
By placing an order with us you are agreeing to and accepting these Terms and Conditions.
1. ACCEPTANCE OF ORDERS
1.1 All business is transacted between us and customers or prospective customers on these conditions. Conditions proposed by the customer shall apply only when they are expressly accepted by us in writing.
1.2 Placing an order does not constitute our acceptance of the order. Acceptance is only granted when we have confirmed (by email or in writing) the order. We reserve the right to decline acceptance of any order. Any order placed by a customer shall constitute an offer open for acceptance by us at any time until a written notice withdrawing the order is received by us.
1.3 All items are subject to availability. Customers will be advised should a product be out of stock, and will retain the option to cancel should the delivery period be lengthened.
2.1 All orders will be deemed to be at the advertised price for the goods at the point of confirming your order, unless agreed otherwise. All prices are subject to change without notice.
2.2 All prices stated are net of VAT, other taxes, insurance, transport and packing unless specified otherwise.
3.1 Delivery will be to the address stated in the order unless specified otherwise.
3.2 Dates and times for delivery are given in good faith, but do not constitute part of the agreement. We shall not be liable for loss or damage caused by failure to deliver at the stated time.
3.3 The customer may cancel an order if the goods have not in the meantime been despatched, or been ordered specially for the customer, or specially built for the customer.
3.3 Damage or Loss in transit: Goods shall be deemed to have been delivered free of any defect or shortage which would be apparent upon inspection at delivery, unless the customer upon delivery makes a note of it on the delivery note countersigned by the carrier and notifies us in writing the same day.
3.4 Defects or shortages on unpacking: Any problems apparent on unpacking must be reported to us in writing within 7 days of receipt of the delivery. After this, Tele-Products will not accept any claims for shortages or damages.
3.5 In the case of any such defect which might be the subject of a claim against a third party (such as the carrier or an insurance company) we shall have no liability unless the customer in addition to notifying us as aforesaid carries out all such steps as are necessary (and as the customer having made enquiry knows of) to enable a claim to be brought against such third party. In any such case we shall not be liable in respect of any such claim unless the customer keeps the goods the subject matter of the claim in the same state as they were in when the subject matter of the claim was discovered until we and/or any relevant third party have had a reasonable opportunity to inspect them.
3.6 Subject to defects noted as above, customers will be deemed to have accepted (and thereby to have lost the right to reject) all goods once they have been unpacked.
3.7 We shall have no liability for non-delivery of goods actually despatched unless informed in writing within 7 days of the date by which the customer might reasonably have expected the goods to be delivered.
3.8 Risk shall pass to the customer upon delivery of the goods or (where a customer is to collect goods from us) on the date that we have given the customer to collect the goods (whether or not the customer collects them on that date).
3.9 Delivery charges vary depending on the type and quantity of products ordered and the service you select. For full details of our current delivery charges please contact sales or refer to the “Delivery options” section on our website. Large quantity orders may incur additional charges over and above the amounts detailed on our website - contact sales for exact charges.
4.1 Payment is required prior to the goods being despatched unless credit terms have been expressly agreed. This applies notwithstanding a previous course of dealing on credit, even in connection with previous consignments of the same order. Credit terms may be amended or withdrawn at any time.
4.2 Invoice payments shall be in UK pounds sterling (GBP) free of deductions and bank charges to our nominated UK bank, unless agreed otherwise in writing.
4.3 We reserve the right to charge interest at 2% per month compounded monthly on all sums not paid when they fall due, calculated on the balance from time to time outstanding, as well after as before judgement.
4.4 We reserve the right (by way of liquidated damages) to make an administration charge in respect of each invoice not paid within 14 days of its due date. The charge currently is £100 plus VAT but is subject to six monthly reviews.
4.5 Where money is owed to us on several accounts we may allocate any money received to any such account notwithstanding any purported allocation made by the customer.
4.6 Where credit terms have been agreed they shall be automatically cancelled and all outstanding debts shall fall immediately due and payable in the event of any money not being paid on the due date.
4.7 If, at a time when any money is due by the customer to us, any amount is due by us to the customer or to any company then in the group (as defined in the Companies Act) of which the customer is a member, we shall have the right at our option to set off the one amount against the other and the customer as agent for all companies now or hereafter in its group consents thereto.
5. REFUNDS FOR RETURN OF GOODS
5.1 Full money back (excluding the cost of shipping) for returned goods is available provided the customer contacts Sales within 14 days of receipt. The product must be returned with user manual and original packaging. The customer is solely responsible for the full cost of returning the goods. Tele-Products Ltd cannot be held liable for any goods which on being returned to us by the customer are lost in transit.
5.2 Money back is not available where goods have been ordered specially for the customer, or specially built for the customer. It is also not available to resellers or distributors who have purchased product at a discount for resale.
5.3 In refunding any monies we will retain the cost of shipping the goods out to the customer.
5.4 In refunding any monies, we may retain an administrative cost if the customer returns the goods with missing accessories or in a damaged state.
5.5 In refunding any monies, we may retain an administrative cost if the customer has not, in our view, taken due advice in ordering the correct product.
6. PROPERTY IN GOODS
6.1 Notwithstanding risk having passed, title in goods shall not pass until payment has been received by us in full for the relevant goods.
6.2 We shall have the right to retain or recover all goods in which we have title and shall have the right to enter upon the customers or any other premises where we reasonably believe the goods to be situated for that purpose and the customer will indemnify us for all costs, claims and expenses arising.
6.3 So long as the title to goods supplied to the customer remains vested in us, the customer shall have the right to use (including selling) the goods in the ordinary course of its business (but not further or otherwise) but shall if so directed by us keep our goods separate from other goods and labelled to indicate our ownership of them and where goods are sold shall remit the proceeds thereof as our trustee to an account designated by us.
7. DESCRIPTION, WARRANTY & FAULTY RETURNS
7.1 We warrant that the goods will conform to the customer's particular specifications as expressly contained in the order.
7.2 We do not otherwise warrant that goods conform to descriptions, illustrations and specifications in catalogues, price lists and other material, nor that they are fit for any particular purpose or will satisfy the customer's requirement.
7.3 Subject to the above, all goods are supplied with a 12-month warranty against defects in workmanship or materials. If a fault has occured within the 12-month period the customer MUST notify us and receive a returns number BEFORE sending the product back. The customer is solely responsible for the full cost of returning the goods. Tele-Products Ltd cannot be held liable for any goods which on being returned to us by the customer are lost in transit. The returns number MUST be clearly labelled on the exterior packaging along with our correct address. We will not be held responsible for loss of items due to this precedure not being followed.
7.4 This warranty is given in lieu of all other implied statutory or common law warranties relating to the quality or fitness of the goods, which are hereby expressly excluded. An extended warranty or maintenance agreement may be provided by express agreement in relation to particular goods.
7.5 The above warranty shall not apply unless:
a. the customer informs us immediately upon becoming aware of any matter which may give rise to a claim
b. the customer keeps the goods in the same state and condition as when he became aware of the said matter and deals with it thereafter only as directed by us (including, if so requested, returning it carriage paid to us).
7.6 Where a valid claim is made our liability shall be confined to (at our election) repairing or replacing the defective goods. We shall in no event be liable to compensate the customer or any third party for any loss or damage caused by the defect nor for any consequential loss however caused.
7.7 If on inspection goods are found to be in working order or if defects are found to have been caused by misuse, the customer may be charged a handling fee.
7.8 Where the customer is a distributor and goods are supplied for resale, the customer shall have the right to pass on to the sub-purchaser the benefit of this warranty for the non expired period thereof, but shall indemnify us against any further or additional claim received from any such sub- purchaser and also against any claim received from such sub-purchaser where the defect in question occurred at a time after the goods had ceased to be at our risk.
7.9 Lifetime Warranty is included on our BattPAT, MemoryPAT, PAT-IT and Microwave Checker products. This Lifetime Warranty remains in force as long as the BattPAT, MemoryPAT, PAT-IT or Microwave Checker has a valid First Stop Safety calibration. To maintain this Lifetime Warranty you must have the unit calibrated by us and not allow the calibration to expire. This Lifetime Warranty will cover your tester against breakdowns. If your unit develops a fault simply return it to us and we will repair it FREE of charge and ship your unit back to you.
8.1 Acceptance of orders, prices, delivery and payment is at the discretion of Tele-Products Ltd in accordance with the Terms and Conditions of Sale.
8.2 In the case of the rental of products, goods remain the property of Tele-Products Ltd and are supplied to the customer only on a rental basis.
8.3 All rental products are subject to inspection before and after the rental period. Any damage caused to rental products whilst in the custody of the renter will be subject to repair charges and the full cost of any parts. Fair wear and tear is excepted where it is seen not to have been caused by misuse.
8.4 The renter undertakes full responsibility for any damage to or loss of the rental product, and should at his own expense insure the product throughout the hire period.
9. TRAINING COURSES
9.1 Payment for courses should be made prior to the course. Once booked, a course place will be reserved for seven days until payment is received.
9.2 All bookings and venue information are confirmed by post or email once payment has been received. It is the responsibility of the customer to ensure delegates receive this information.
9.3 Cancellations will be accepted up to four weeks prior to the course start date and full refunds given. Any cancellations within four weeks of the start date will result in a loss of the course fees. Delegates can re-book an alternate course up to one week prior to the course date, which will incur an administrative charge.
9.4 Substitute delegates will be accepted should the original delegate be unable to attend.
9.5 Failure to attend the course booked will result in a full loss of course fees.
9.6 Tele-Products will fully refund course fees in the event of cancellation of the course.
9.7 Distance Learning Test Log-in details can be used by one person only and for one test submission only regardless of whether the result is a Pass or a Fail.
9.8 All Distance Learning tests must be submitted within 12 months from date of purchase.
9.9 Delegates with disabilities or impairments are welcome on our training courses. Tele-Products Ltd should be advised of any delegates with a disability or impairment at least 7 days prior to delivery of the course, or as soon as possible if a booking is made within 7 days of the delivery of the course. If particular support is required it is the responsibility of the Delegate or the person booking the course to advise Tele-Products Ltd at the time of booking. Any fees incurred by Tele-Products Ltd with regard to said support will be payable in addition to the course fee. It is the Delegate’s responsibility to ensure that they have the aptitude and capability to undertake their chosen course.
10.1 Distance Learning & course material: This material is not designed for use by a tutor to teach individuals, unless they are specifically qualified and licensed to do so and have our express written consent. Unauthorised use of this package as a teaching aid, or amendment of the content or packaging is strictly prohibited.
10.2 Software: Any software supplied with our products must be used within the licensing terms specified. Unauthorised copying of software supplied is strictly prohibited.
11. USE OF WEBSITE
11.1 This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law.
11.2 Tele-products Ltd makes every effort to ensure that this website is free from viruses or defects. It is the user’s responsibility to ensure that adequate virus protection measures are taken when using the internet. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
11.3 You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Tele-products Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
11.4 The images shown on our website is for illustration only. The products supplied may not be identical to those shown on the images.
12. NO WAIVER
12.1 The failure or delay on our part in enforcing any of our rights hereunder shall not be construed as a waiver of those rights, which shall remain fully enforceable.
13.1 Notices may be served on us at the address stated as stated on our website + all company documentation and on the customer at the address in the order (or such other address as either of us may designate from time to time in the future as the address for service). Notices may be served by 1st class post, fax, or personal delivery.
14.1 These conditions and all dealings will be governed by and construed in accordance with English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. This shall apply for orders placed by telephone, in person, e-mail, fax, letter or via our website irrespective of the country of residence of the buyer, or the geographical origination of the order.
14.2 These Terms and Conditions do not affect your legal rights.
15.1 You can cancel your order at anytime before the goods have been despatched.
16. DUPLICATE PAYMENTS
16.1 Tele-Products Ltd reserves the right to deduct an administration fee, to cover the costs incurred when refunding duplicate orders or payments.