Records only one side of the conversation

On playback of the recordings I can hear my voice but not the callers.

On playback of the recordings I can hear the callers voice but not my own.

On playback of the recordings I can hear my voice but not the callers

1 - If you can hear your own voice but not the callers on recordings, move the switch on the Pulsar Plus box to the alternative position (you may need a pen or paperclip, etc to do this) and try again.

2 - Check that the Pulsar Plus is connected correctly

3 - Check that the soundcard settings are setup correctly.

On playback of the recordings I can hear the callers voice but not my own.

1 - If you can hear the callers voice but not your own on recordings, move the switch on the Pulsar Plus box to the alternative position (you may need a pen or paperclip, etc to do this) and try again.

2 - Check that the Pulsar Plus is connected correctly

3 - Check that the soundcard settings are setup correctly.

When using Automatic Recording the recordings are sometimes split incorrectly into several smaller files. This is because there has been a delay in the conversation and CTIPULSAR PLUS has interpreted this as being the end of the conversation and saves it as such.

If you have the "Prompt Before Saving" check box ticked on the main Pulsar Plus software screen, the Pulsar Plus reaches what it interprets is the end of a conversation and asks you if you wish to save.

By increasing the "Delay Before Recording Stops" value and adjusting the "Threshold level" this can be prevented.

Note. You may need to do some testing to find the most suitable value to suit you.

The quality of the recordings can be affected by various factors:

1 - The usual reason for poor quality on recordings or a loud buzzing noise is due to interference from a cordless phone or wireless product. If you wish to use this product on a cordless phone you will need to place the Pulsar Plus unit as far away as possible from it (we recommend a few meters).

2 - Using the curly cord connection rather than the line connection can give a better quality recording.

3 - If you are using a Codec that gives great compression, you will lose some quality, so try changing to a different one, for more information on Codecs and changing them in the software click here.

4 - Is your sound card setup correctly? Click here for sound card setup info.

5 - Finally you can try and move the switch on the Pulsar Plus unit itself.

This usually means that the Pulsar has speech going through it and the USB / serial port is connected correctly but the 3.5mm Microphone jack is not.

If there is no speech on the Mic input of the sound card, then the "Activity Level Indicator" (bar graph) will not be moving, which also points to a connection problem.

Solution

- Check that the Pulsar Plus is connected correctly and that the audio lead is plugged into the Mic input (usually marked red) of the sound card. Also check the sound card settings on your PC so that you are recording from the Mic input.

NOTE. Some computers have 2 sound cards (one on the front and one on the back). If you pc has this try putting the 3.5 mm jack in the other sound card (red socket) and try again.

If you have installed the PULSAR PLUS via the handset method you can stop this happening by changing the settings of "Delay Before Recording Starts" to 3 (or more) and Activity Level to 75%.

If you have installed the PULSAR PLUS via the telephone line method you can not stop this happening.

1. Check that the microphone lead that comes out of the Pulsar is plugged in to the microphone in port on you pc (Usually coloured Pink)

You may also need to mute the microphone by either selecting the mute function on the microphone volume or by simply turning the microphone volume level down low.

Click here to view how to access your sound card settings.