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Configuring the Pulsar Plus Software

 

Please select a link below to view more info on a particular tab


A - OPTIONS: To configure the ports setup and to password your pulsar.

B - TOOLS: To view the playback screen - This gives you a list of your recorded conversations where you can listen, rename or delete the saved file.

C - TELEPHONE RECORD BUTTON: When this is grayed out it is set to record the telephone conversations. Click this if you want to only record your telephone conversations. The text Telephone will be displayed at the bottom of the screen (K).

D - ROOM RECORD BUTTON: When this is grayed out it is set to record the room conversations. Click this if you want to only record your room and telephone conversations.

E - AUTOMATIC RECORD TAB: Click this tab if you wish the recording to start and stop automatically by detecting speech level on the telephone or line. The Settings button (M) allows you to set the levels at which recordings start and stop.

F - MANUAL RECORD TAB: Clicking this tab will disable Automatic recording. These can be used to manually start and stop telephone or room recordings.

G - PROMPT BEFORE SAVING BOX: You can choose whether PULSAR PLUS will assign its own file name and automatically save each recording, or whether you wish to be prompted prior to saving

H - HOLD BUTTON: If during a telephone conversation the caller is placed on hold with no
background music, the user needs to click this button. This halts the automatic stop feature.

I - ACTIVITY LEVEL INDICATOR: This shows audio activity when recording and microphone are working

J - RECORDING INDICATION: Shows as a red circle when recording is taking place.

K - RECORDING SOURCE INDICATOR: This area will show the user's choice of telephone or room/telephone recording.

L - RECORDING MODE INDICATOR: This area will show the user's choice of automatic or manual recording

M - SETTINGS: To set thresholds and delays for automatic recording:

N - ADVANCED: To set where the recordings are saved, the quality and disk size of recordings and to password protect the Pulsar.

 

 

Options

This is the "Options Menu". From here you can select to change the usb or serial port used by the pulsar or set a password for the software.

You can set which COM port you have fitted the PULSAR PLUS to. COM1 is the default COM port but if you are using an USB to Serial Converter you will need to check it via the device manager as shown here.

NOTE. If you have more than 8 COM ports they will not be shown.


Lock On Start Up (Automatic recording only) - If you wish CTIPULSAR PLUS to record all conversations and for all settings to be locked to restrict unauthorised access, tick this box and
enter your password. This password will be required to switch off this setting.

Please keep your password safe. Crucible Technologies are unable to help you if you loose this password.

NOTES: Please remember to check settings and ensure the unit is operating correctly before locking.

 

Tools

Playback

 


This lists all saved conversations. If password protection has been chosen
the password will need to be entered before access to this screen will be
allowed. Highlight the required file and it will playback the conversation

A - Files can be shown by File name, Date and Time, Type, or Duration. These can then be sorted in Ascending or Descending order. This setting will remain until it is changed again.

B - After hearing a recording it can be deleted.

C - File can be renamed for ease of recognition at a later date.

D - Slider shows position of playback. This helps if you need to replay a section and helps in guessing how far to go back.

 

Settings

The descriptions below are for both Room and Telephone settings. You must select the tab to change the setting for either.

Threshold Level - Recording is triggered when the volume threshold level is exceeded. This can be adjusted to suit individual requirements, ie if you have a lot of background noise on the line you may
want to increase the level.

Delay Before Recording Starts - After the volume threshold level has been exceeded you can alter the time before recording starts. Each number represents 1 second

Delay Before Recording Stops - After activity level drops below the volume threshold level you can set the time duration before recording stops. You may want to increase the time if you find conversations are being saved in several small files instead of one file.

Activity Level - Select "Modify"

This monitors the length of time of activity above the volume threshold and will affect the trigger for recording. This is a fine tuning setting. If you find recording is triggered by the phone ringing rather than speech activity, increase the Activity Level and the Delay Before Recording Starts.

 

Manual Record Tab

Clicking this tab will disable Automatic recording. The screen below will
be seen with the Record & Stop buttons. These can be used to manually
start and stop recordings.

Advanced




A - Maximum Recording Time: You can specify the maximum length of each conversation. Default is 2 Hours. This is particularly useful for Manual Recording mode in case the Record button has been left on accidently. Recording will terminate when the maximum talktime is reached.

B - Free Disk Space: User definable for warnings, amend as applicable to your PC

C - Use Password: Another way to set the password for the Pulsar Plus. See here for a guide on this.

D - Codec: The choice of Codec will determine how much speech you can store per given area of hard disk. There is always a trade-off with Codecs. Those that give good quality tend to take up a lot of space and those that allow lots of speech to be stored (ie good compression) are usually of a poorer quality. The table below shows a selection of different codecs and their properties.




E - Directory: (Path for saving speech recording). By default, speech is stored in C:\Program
Files\Pulsar. You can change directory or hard disk to store your recordings.


F - Auto Numbering: This returns the autonumbering to conv1 and will overwrite any existing files. Archive any files you wish to keep prior to resetting numbering.

How to set the Pulsar Plus software to automatically start when you turn your computer on.





If the PC is switched off PULSAR PLUS will not automatically start up unless you copy the program to the Start up section under Programs.

Using My Computer / Explorer go to where your Pulsar files are installed i.e. "C:/ Program Files/Pulsar Plus" and right click the mouse over "Pulsar.exe" and choose "Create Shortcut".

Now right click on the shortcut that has been created and click "Copy".

Finally open your start menu and expand "All Programs". Find the "Startup" tab and right click and select "Paste".

Prompt Before Saving



You can choose whether PULSAR PLUS will assign its own file name and automatically save each recording, or whether you wish to be prompted prior to saving. (Tick box if you require the latter.)
(NOTE: If Lock on Startup Password Protection is chosen you will not be able to assign your own file name at the time of recording. You may at a later date rename the file). If you choose to be prompted, this screen will appear after recording has stopped



A - This will autonumber the recording.

B - Allows you to give your own file name.

C - Does not save the recording.

Sometimes this screen prompt will appear if there has been a long pause in conversation and PULSAR PLUS thinks that recording has stopped. Click here to continue recording. NOTE: If nothing is chosen for 30 seconds CTIPULSAR PLUS will automatically save the recording and assign an autonumber.


Run the Software from your Start Menu

Once open the software screen should look like the image below.

Note. If you get a comm port error message please click here.


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Tel: 01904 792211 | Fax: 01904 352400
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CTI Pulsar Plus Setting Up & Problem Solving Guide