Product Support

Please Note: If you are looking for support on our discontinued call recording equipment please see the Ohm Communication webpages.

Caller ID Problems

If you are having problems with your Caller ID unit (Comet or Meteor Plus), first read our "CID Not Working Introduction" document available for download here.

Comet:

An FAQ document for problems with the Comet caller ID unit is available for download here.

Meteor Plus:

An FAQ document for problems with the Meteor Plus caller ID unit is available for download here.

Downloads

Below are the downloads available for all of Crucible-Technologies current and discontinued products.

Product Download Notes
Caller ID Product Downloads
CTI Comet USB Windows Drivers Drivers for the CTI Comet USB unit
CTI Meteor Plus Meteor Plus Cable information Information on the cables provided with the Meteor Plus
CTI Meteor Plus Manual/Developers Guide V2 (July 2014) Developers guide to programming for the CTI Meteor Plus - applicable to units purchased on or after 22 July 2014
CTI Meteor Plus Manual/Developers Guide V1 (Oct 2013) Developers guide to programming for the CTI Meteor Plus - applicable to units purchased prior to 22 July 2014
Energy Monitoring Product Downloads
3-channel Meter Logger V1.0 Manual 3-channel Meter Loggers running V1.0 firmware. Typically purchased prior to Nov 2013
3-channel Meter Logger V1.5 Manual 3-channel Meter Loggers running V1.5 firmware. Typically purchased between Nov 2013 and June 2014
3-channel Meter Logger V1.6+ Manual 3-channel Meter Loggers running V1.6 or later firmware. Typically purchased from July 2014 onwards
6-channel Meter Logger V1.0 Firmware Manual 6-channel Meter Logger manual. Firmware versions 6C-V1.0 and 6C-V1.0a
6-channel Meter Logger V1.1 Firmware Manual 6-channel Meter Logger manual. Firmware version 6C-V1.1 supporting TS-100 Temperature Sensor
EML3Net Manual User manual for the EML3Net electricity sub-meter and logger
TS-100 Temperature Sensor Manual Manual for TS-100 Temperature Sensor
PowerEye 500 Manual
Telecomms Test Product Downloads
Duotel Plus Manual
Duotel Plus Datasheet
Globecall Manual
Globecall Datasheet
Discontinued Product Downloads
Digitell Plus Manual Discontinued product
Quadtel Manual Discontinued product
Satellite 3 & 6 Manual Discontinued product
Labline Manual Discontinued product
Contact 4 Manual Discontinued product
EuroSIM Manual Discontinued product
Testel 100E Manual Discontinued product
Testel 200E Manual Discontinued product
TestCAT Manual Discontinued product